Privacy Policy

1. Who We Are

NYC LeadSafe Experts provides lead paint inspection, XRF testing coordination, dust wipe sampling coordination, inspection documentation, and related lead compliance support for properties in New York City, including Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. In this Privacy Policy, “NYC LeadSafe Experts,” “we,” “us,” and “our” refer to the business operating this website and providing the services described on it.

2. Information We Collect

We may collect information that you choose to provide to us, including your name, email address, phone number, property address, billing or mailing address, preferred appointment times, building type, unit details, tenant or occupant coordination information, inspection needs, service questions, and any other information you submit through our contact forms, phone calls, emails, text messages, or other communications.

When services are scheduled or performed, we may collect information related to the inspection or project, such as property access details, areas to be inspected, inspection scope, photographs needed for documentation, test locations, inspection notes, results, reports, chain-of-custody information, laboratory documentation, invoices, payment status, and records needed to complete or support the service.

Our website may also collect limited technical information automatically, such as browser type, device type, IP address, pages visited, referring pages, date and time of visit, and general usage information. This information helps us understand how visitors use the website and maintain website security and performance.

3. How We Use Information

We use information to respond to inquiries, provide quotes, schedule inspections, communicate about appointments, perform requested services, prepare and deliver reports, maintain service records, process payments, provide customer support, improve our website and services, comply with legal and regulatory obligations, protect our rights, and prevent misuse of our website or services.

For lead inspection work, we may also use information to coordinate access with owners, managers, tenants, real estate professionals, attorneys, laboratories, consultants, or other parties involved in a property transaction, compliance matter, or inspection process when that coordination is necessary to provide the requested service.

4. Lead Inspection Records and Property Information

Lead inspection services can involve sensitive property information, including unit addresses, room locations, building conditions, inspection findings, report details, and supporting documentation. We use this information for inspection, reporting, compliance, billing, recordkeeping, and service-related purposes. We do not sell inspection reports, lead testing results, or property-specific inspection records to third parties.

We may share inspection-related information with the client who requested the service, the property owner or authorized representative, laboratories, subcontractors, consultants, legal or real estate professionals, government agencies, or other parties when authorized, necessary to complete the service, required by law, or reasonably needed to support compliance or documentation obligations.

5. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand site traffic, improve user experience, remember basic preferences, measure marketing performance, and diagnose technical issues. You can usually adjust your browser settings to block or delete cookies. Some website features may not function as intended if cookies are disabled.

6. How We Share Information

We may share information with service providers who help us operate our business, such as website hosting providers, email providers, scheduling tools, payment processors, customer management systems, laboratories, field technicians, report preparation support, professional advisors, and other vendors. These parties are expected to use the information only as needed to provide services to us or to support the services requested by you.

We may also disclose information if required by law, subpoena, court order, agency request, regulatory obligation, insurance requirement, or other legal process; to protect the safety, rights, or property of our business, clients, occupants, or others; to investigate suspected fraud or misuse; or in connection with a business transfer such as a merger, sale, restructuring, or asset transfer.

7. Payments

If payments are accepted online or by card, payment information may be processed by third-party payment processors. We do not intend to store complete payment card numbers on our website servers. Payment processors may collect and process payment information according to their own privacy and security practices.

8. Data Retention

We retain personal information, inspection records, reports, invoices, communications, and related business records for as long as reasonably necessary to provide services, maintain accurate records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and support legitimate business purposes. Retention periods may vary depending on the type of information and the reason it was collected.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No website, email system, storage system, or transmission method is completely secure. For that reason, we cannot guarantee absolute security of information submitted to us.

10. Your Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, regulatory, contractual, and recordkeeping requirements. You may also ask us to stop sending non-essential marketing communications. We may still send service-related communications, such as appointment, report, invoice, or compliance-related messages.

11. Children's Privacy

Our website and services are intended for adults, property owners, managers, tenants, buyers, sellers, and other parties involved in property inspection matters. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information to us, please contact us so we can review the issue.

12. Third-Party Links

Our website may link to third-party websites, government resources, laboratories, standards organizations, or informational sources. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites. You should review the privacy policy of any third-party website you visit.

13. New York and Other Privacy Rights

Depending on where you live and how you interact with us, you may have rights under applicable privacy laws to access, correct, delete, or receive information about certain personal information we maintain. We will review requests in accordance with applicable law and may need to verify your identity before responding.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date above indicates the latest revision date. Changes are effective when posted on this page unless a different effective date is stated.

15. Contact Us

To ask questions about this Privacy Policy or request an update to your information, contact NYC LeadSafe Experts by email at [email protected] or by phone at (347) 200-1933.

This Privacy Policy is intended as a general website privacy policy for a lead inspection company and does not create a professional, legal, regulatory, or compliance advisory relationship beyond the services expressly agreed to in writing.